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Terms, Conditions & Booking Policy
At Studio 89, we aim to provide exceptional services while maintaining fairness and respect for both our clients and artists. Please note that all artists have individual policies so please contact direct before booking.
Booking Policy
Deposits: A non-refundable deposit is required to secure your appointment in advance. This deposit will be applied to your total service cost.
Cancellations & Rescheduling
Notice Required: To cancel or reschedule an appointment, you must notify your artist or staff member at least 48 hours in advance.
Late Cancellations/No-Shows:
Cancellations made with less than 48 hours notice or failure to show up for your appointment will result in the loss of your deposit. Repeated no-shows or last-minute cancellations may result in restrictions on future bookings.
Rescheduling:
While deposits are non-refundable, they may be transferred to a new booking at the artist’s discretion if the required notice is provided.
Arrivals & Timing
Please arrive on time for your appointment and check in with the receptionist or management team. Late arrivals may result in a shortened session or cancellation of your appointment, depending on the artists schedule. We ask that you show respect for the artists time. Our artists reserve their time specifically for you. Respecting these policies ensures that their schedules and other clients are not impacted.
Changes to Services:
If you need to alter your booked service, please notify your artist or Studio 89 staff in advance.
By booking an appointment with Studio 89, you acknowledge that you have read, understood, and agree to these terms and conditions.
We look forward to serving you and thank you for your understanding and cooperation!
CCTV & Security Statement
At Studio 89, the safety and security of our clients, professionals, and property are our top priorities. To ensure a secure and welcoming environment, CCTV cameras are in operation throughout our premises.
Please note the following:
Purpose: CCTV is used for security and monitoring purposes only.
Privacy: Cameras are strategically positioned to respect the privacy of our clients and professionals while maintaining adequate security. No cameras are installed in private areas, such as restrooms or treatment rooms, to safeguard confidentiality.
Compliance: Our CCTV usage complies with applicable privacy laws and regulations. Recorded footage is securely stored and accessed only by authorised personnel if necessary.
Your Agreement: By entering Studio 89, you acknowledge and consent to being monitored by CCTV as part of our commitment to safety.
If you have any concerns or questions, please feel free to contact us. Your trust and comfort are paramount at Studio 89.
Confidentiality & GDPR Statement
At Studio 89, your privacy is our priority. We are fully committed to protecting your personal information in line with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
What Information We Collect:
When you book an appointment or interact with us, we may collect personal details such as your name, contact information and where applicable, relevant health details (e.g. for massage or physiotherapy treatments). This information is collected to provide you with the highest standard of service.
How We Use Your Data:
Your personal data is used strictly to manage your appointments, communicate effectively, and ensure tailored services that meet your needs. We do not sell, rent, or share your information with third parties unless required by law or with your explicit consent.
How We Protect Your Information:
All personal information is securely stored and accessed only by authorised personnel. We employ industry standard safeguards to prevent unauthorised access or misuse of your data.
Your Rights:
Under GDPR, you have the right to:
Access and review the information we hold about you.
Request corrections to your personal data.
Ask for your data to be erased from our system.
Withdraw consent for any specific use of your information.
If you have questions or would like to exercise your rights, please contact us directly.
Your trust is important to us, and we’re dedicated to ensuring your data remains confidential and secure.
Salon Disclaimer
Important Notice:
Studio 89 prioritises the safety and well-being of our clients; however, by using our services, you acknowledge and agree to the following terms:
Studio 89 and its team will not be held responsible or liable for any accidents, injuries, or claims that may occur within the salon premises or as a result of services received. Clients are advised to book patch tests, disclose any known allergies, sensitivities, or medical conditions prior to receiving treatments to ensure a safe experience. While we adhere to strict hygiene and safety protocols, unforeseen reactions to products or services may occur and are not the responsibility of Studio 89. Personal belongings and valuables are the client’s responsibility, and Studio 89 accepts no liability for loss or damage to items while on the premises. Any complaints, questions, or concerns regarding services must be addressed directly with the artist or technician who provided the service.
By booking and receiving services at Studio 89, you agree to these terms and conditions.
